Collingswood, New Jersey

Water Department

Water Department, Superintendent Tom McCarthy
215 Hillcrest Ave, Collingswood, NJ 08108
Phone: (856) 854-2332 | Fax: 856-854-1125
Click here to E-mail
For questions regarding your water bill, call the tax dept at 856-854-0720856-854-0720 and press 1

Water Supply System l Sewer Department l Highway Department
Shade Tree l Solid Waste and Recycling Department l FAQ
Stormwater Management Plan

Water Supply System
Service Area
The Borough of Collingswood supplies drinking water to Collingswood, Woodlynne and a portion of Haddon Township. Our service area covers approximately 50 linear miles of water mains ranging from 4 inches to 16inches with 6,000 active service connections serving approximately 21,000 people.

All service connections are metered ranging from æî to 4î. The Borough of Collingswood complies with all of the New Jersey Board of Public Utilities meter testing regulations.

About The System
The Borough currently obtains its entire water supply from seven ground water wells drilled and sunk into the Raritan Aquifer throughout the Borough. Five of the wells pump untreated water to our main treatment plant at Highland & Hillcrest Avenue through a network of underground pipes. Two additional wells located at Comly & Cattell Avenues pump untreated water to our treatment plant at Comly Avenue. The water is purified at both plants and delivered to our customers.

Our treatment facilities consist ff:
Aeration: The process of bringing water and air into contact in order to remove dissolved gases which may be corrosive to our water supply.

Sedimentation: The process of removing suspended matters such as iron and manganese by gravity settling.

Filtration: Removing almost all suspended matter that remains by passing the water through a sand medium.

Corrosion Control: The addition of a zinc phosphate to control scaling and deposits formation on water lines.

Air Stripping: A tower aerator consisting of a cylindrical tank filled with a packing material. Water is distributed over the material at the top of the tank while air is forced through the bottom using a blower. The primary purpose of air stripping is to remove all traces of Volatile Organic Compounds.

Disinfection: Chlorine is added as the final treatment before entering the water distribution system.

Annual Drinking Water Quality Report
To download a copy of the Borough's Annual Report, please download at bottom of page

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The Sewer Department
The Sewer System
The Borough maintains the wastewater collection system, which includes all underground sanitary and storm sewer lines. We also maintain two pumping stations.

Why Two Bills?
One of the most frequently asked questions presented to the Collingswood Sewer Department is, “Why do we get two sewer bills?” Well, to answer that in a nutshell, one of the bills is for local sewer department (Borough of Collingswood) and the other is for the regional county authority. Let us explain a bit. Until the late 1980’s, Collingswood’s wastewater was treated at a local sewage treatment plant operated by the Borough of Collingswood.

After that, Collingswood was required to tie into the newly constructed Camden County regional system, which diverted our wastewater to a main plant in Camden. Our local plant was phased out. However, the task of maintaining our own street mains and pumping stations remained ours - the CCMUA simply treats the sewage. The fee paid to the Borough of Collingswood is utilized for the maintenance of our system and related facilities and upkeep and modernization of equipment. The fee paid to the CCMUA is for the treatment process of the sewage.

The Borough of Collingswood and the CCMUA are two totally different authorities and neither dictates to the other billing amounts or other procedures. We hope we have helped clarify some of the confusion regarding this question.

TO REPORT A STOPPAGE
To report a sewer stoppage during regular hours (Monday through Friday 7:00 am to 3:00 pm), please call (856) 858-0533(856) 858-0533. During off hours, weekends or holidays, please call (856) 854-1900(856) 854-1900.

FAQs
1.How do I protect my water pipes from freezing?
The Borough of Collingswood Water Department would like to share some basic tips with the start of the upcoming winter season. Listed below are a few guidelines to help protect meters and pipes throughout the winter.

Make sure the water meter is protected from freezing conditions. If it is located in an unheated area, cover it with an insulating material to avoid freezing and possible breakage.

Close the stop and waste valves on outside faucets. The valves are located near the faucet on the inside basement wall. After the valve is closed tightly, drain the outside piping and remove any hose from the outside faucets.

Insulate pipes located in or near outside walls, in the basement and in the garage. Repair any cracks or broken windows in the basement to further safeguard against freezing.

If a pipe does freeze, you can use a hair dryer or heating pad to thaw it slowly. NEVER USE AN OPEN FLAME. Another alternative is to wrap a cloth around the frozen pipe and soak it repeatedly with hot water. If after a reasonable period of time, these methods fail, call your plumber.

Locate and mark the master shutoff valve and be prepared to turn it off in case a water line burst. This valve, typically a wheel type valve, is usually located were the water pipe enters your home or dwelling near your inside water meter. Mark it with a tag, a bright ribbon or colorful paint. Make it easy to see. If the worst happens-and we hope it never does-youíll have to find it quickly.

Should you have any additional questions about you water supply, please call Tom McCarthy, Water Department Superintendent at (856) 854-2332(856) 854-2332.

2. Why do I pay two sewer bills?
One of the most frequently asked questions presented to the Collingswood Sewer Department is, “Why do we get two sewer bills?” To answer that in a nutshell, one of the bills is for local sewer department (Borough of Collingswood) and the other is for the regional county authority. Let us explain a bit. Until the late 1980’s, Collingswood’s wastewater was treated at a local sewage treatment plant operated by the Borough of Collingswood.
After that, Collingswood was required to tie into the newly constructed Camden County regional system, which diverted our wastewater to a main plant in Camden. Our local plant was phased out. However, the task of maintaining our own street mains and pumping stations remained ours - the CCMUA simply treats the sewage. The fee paid to the Borough of Collingswood is utilized for the maintenance of our system and related facilities and upkeep and modernization of equipment. The fee paid to the CCMUA is for the treatment process of the sewage.

The Borough of Collingswood and the CCMUA are two totally different authorities and neither dictates to the other billing amounts or other procedures. We hope we have helped clarify some of the confusion regarding this question.

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Stormwater Management Plan
Click and review the information on the Municipal Stormwater Mangagment Plan for the Borough of Collingswood. 

AttachmentSize
2016 Annual Water Quality Report.pdf180.65 KB
gov_stormwater.pdf655.13 KB
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